Refund request · Node Minecraft Hosting

Billing & refunds

Fees are generally non-refundable except where required by law or stated at purchase. Signed-in customers with card purchases can pick a receipt below—we fill in the billing IDs for you.

Billing terms · General support

Your account

Must match the email used at checkout when possible.

Panel username

Purchase details

What you bought and when. Amount should match your payment receipt.

Purchase type

Purchase date

Amount paid

Currency

Receipt & invoice

Required for credit packs and subscriptions — provide at least one field below.

Payment Intent (pi_…), Invoice (in_…), and receipt numbers are on your payment receipt email.

Add at least one payment identifier to submit this purchase type.

Payment identifiers

Payment Intent ID

Most common for one-time credit checkout

Invoice ID

Subscriptions and recurring billing

Receipt number

From the payment receipt email (Receipt #)

Charge ID (optional)

Checkout Session ID (optional)

Other reference (optional)

Refund reason & details

Reason for refund

Message

We typically respond within a few business days.

Panel billing: Billing & credits shows balance and credit activity when signed in.