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Before you write
System status
Confirm API and database health if the panel or servers seem unreachable.
Billing & credits
Servers can stop when credits run out. Review balance and activity on the billing page.
Troubleshooting guide
Step-by-step help for connection issues and server errors.
Common questions (FAQ)
Quick answers about billing, specs, and setup.
About Node
Our technology stack and hosting philosophy.
Terms & policies
Acceptable use, refunds, and account rules.
What to include in a ticket
- Server name or ID from the panel, if the issue is about a specific world.
- What you expected vs. what happened, and roughly when it started.
- Error messages or steps to reproduce, if something fails in the browser or console.